Customer Service

The products (hereinafter the "Products") on sale on www.leopizzo.com (hereinafter the "Website") are sold and invoiced by Leo Pizzo spa, based in Circonvallazione Ovest Co.in.or. 14/BA 15048 Valenza (AL), VAT number 01579040062, Chamber of Commerce AL170743.

GENERAL CONDITIONS OF SALE

Effective from 29/11/2016

1. Acceptance of the general conditions of sale and conclusion of the contract

1.1 Purchases of Products made through the Website are between the parties: Leo Pizzo spa as seller (hereinafter "Leo Pizzo spa") and the subject, fisical person, who buys on the Website, not related to his trade, business or profession, as buyer (hereinafter “Customer”).

1.2 Each purchase is ruled by the general sale conditions (hereinafter the "Conditions"), as published on the Website at the moment when the order is placed by the customer.

1.3 The Website is referred to retail and therefore is intended for the exclusive use of Customers. If one or more sales are carried out to a person who is not qualified as a Customer, the following conditions will be applied but, notwithstanding the same regulations, (i) the purchaser will not be granted with the right of withdrawal referred to in Article 5, (ii) the purchaser will not benefit from the guarantee on the products indicated in the following Article 6, (iii) the purchaser will not have any other protections provided for by Legislative Decree. n. 206/2005 and subsequent amendments (Consumer Code), (iv) the sale contract between the buyer and Leo Pizzo spa will be regulated by Italian law, except of the Vienna Convention regarding to the sale of goods.

1.4 Placing an order in the listed ways, according to the order form in the Website (hereinafter the "Order"), the Customer declares that he examined all the information provided during the purchase procedure and accept integrally these Conditions, which are an integral part of the Products purchase contract.

1.5 These Conditions can be printed or saved in long lasting devices in accordance with art. 12 of Legislative Decree no. 70/2003 and art. 51 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014.

1.6 At the expense of the customer is any cost to connect via Internet to the Website, including the telephonic ones, according to the rates applied by the operator selected by the customer.

1.7 Leo Pizzo spa has the right to change these Terms at any time, without giving any notice to users of the Website. Any changes will be effective from the date of publication on the Website and will be applied only to sales made in from that date. The prices, the Products sold on the Website and / or the characteristics of the same, may be changed without any notice. Before placing the Order, according to the following Article 2, the Customer has to check the final sale price.

1.8 Although the Site is accessible from all over the world, the Products can be purchased only by users that require delivery in one of the following States:
• Italy
• Austria
• Belgium
• Bulgaria
• Cyprus
• Croatia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Great Britain
• Ireland
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Czech R.
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Hungary
• United States
• Netherlands Antilles
• Australia
• Bahrain
• Bosnia Herzegovina
• Canada
• Korea
• United Arab Emirates
• Georgia
• Japan
• Guatemala
• Hong Kong
• India
• Indonesia
• Iceland
• Iran
• Iraq
• Israel
• Jamaica
• Kuwait
• Lebanon
• Liechtenstein
• Libya
• Macao
• Macedonia
• Malaysia
• Mexico
• Montenegro
• Norway
• New Caledonia
• New Zeland
• Oman
• Principality of Monaco
• Puerto Rico
• Qatar
• Saudi Arabia
• Serbia
• Seychelles
• Singapore
• Switzerland
• Taiwan
• Thailand
• Turkey
• Ukraine


2. Selection of products and how to purchase

2.1 The Products sold by Leo Pizzo spa are only those on the Website at the time of the Order, with the characteristics described in the related information sheets.

2.2 The images accompanying the description of a Product sheet are for informational purposes only and may be not fully representative of its features but differ eg. in color and sizes (also depending on browser and monitor used for the access to the Website and the image display).

2.3 The presentation of Products on the Website, not binding for Leo Pizzo spa, is a mere invitation to the Customer to make a purchase contract proposal and not a public offer.

2.4 The Customer can select Products he is interested in and insert them into the virtual shopping cart. After the selection, to perform the purchase of the Products in the shopping cart, the Customer will be asked to (i) register in the Website by providing the requested data, or (ii) to log in; if the Customer is already registered or (iii) if the Customer does not intend to register at the Website, to provide his data in order to complete the order and enable the completion of the purchase contract.

2.5 The Customer already registered to the Website will also have the right to insert one or more Products of the Website to the Wishlist. The Wishlist allows you to save the Product’s details you intend to buy. This function saves the selected Products even if you decide to leave the Website, allowing you to move and easily purchase your favourite Products in the future. The Products will remain in the Wishlist - that the Customer can check at any time, after login into the Website, in the appropriate section "My Wishlist" - until they are moved to the shopping cart - clicking on the "Buy" button in correspondence to each Product or on the button "Add all to cart" if the intention of the Customer is to move all the Products in Wishlist to the cart - or permanently removed from the Customer. Please note that the products included in your Wishlist are not set aside, and that they will be available for purchase by other customers as long as the order of these Products, after including the same in the cart, will not be sent and confirmed in accordance with these general Conditions.

2.6 The Customer must also select the Product delivery and payment method among those available on the Website. The Customer must also ask Leo Pizzo spa, whenever he wants it, the issue of the invoice, under art. Presidential Decree 22 n. 633/1972.

2.7 Upon completion of the above transactions, the Customer will see a summary of his order, he will be able to change the content until the selection of the "Confirm order with obligation to pay": therefore, the Customer, after carefully reading, will have to approve expressly these Conditions through the specific check mark (check-box) on the Website and, finally, by the button "Confirm order with obligation to pay", the Customer will be required to confirm his order, which will be definitely sent to Leo Pizzo spa.

2.8 The Order sent by the Customer to Leo Pizzo spa via Website is valid as a contract and is ruled by these Terms.

2.9 Orders are dependent on products availability and on the acceptance of Leo Pizzo spa. Leo Pizzo spa has right, at any time and at its irrevocable decision, to refuse an Order, including, for example, cases in which (i) the Products ordered are no longer available on the Website and / or at its stores; (ii) Leo Pizzo spa notices a mistake on the Website in the price and / or Products’ description; (iii) the Order can not be made due to a mistake in the information provided by the Customer (for example, payment information, the delivery or billing address); (iv) Leo Pizzo spa has reason to believe that the Order was made by a minor subject. Leo Pizzo spa also reserves the right to make partial deliveries and / or to limit the quantities of ordered Products reasonably, for domestic use. In this case, the Customer will only pay the price of the delivered Products. In all cases where Leo Pizzo spa is not able to fulfill an order, or only in part, meaning that wants to limit the quantity of the ordered Products , Leo Pizzo spa will contact the Customer via e-mail or by telephone, as soon as possible and in any case within thirty (30) days after posting the Order on the Website. The payment already made by the Customer will be promptly refunded by Leo Pizzo spa, in the same way of the Customer’s payment.

2.10 The right receipt of the Order is confirmed by Leo Pizzo spa through an e-mail to the Customer’s address about the Order Confirmation (hereinafter, the "Order Confirmation"). The Order Confirmation will contain a copy of these Terms, as provided by applicable regulations, as well as the data put in the Order by the Customer and the description of the product/s ordered, so that the Customer can check the same and communicate, without delay, the necessary corrections of wrong data.

2.11 Each purchase contract of products is closed when the customer receives the order confirmation by Leo Pizzo spa via e-mail.

3. Prices and Payment

3.1 The prices of Products on the Website have to be considered inclusive of taxes and VAT. Any shipping cost or payment cost will be communicated in advance to the Customer through the Website or these Terms. This does not affect Article 4.2 regarding the possible application of customs duties to the Products’ shipment.

3.2 The following payment methods are provided:

(i) PayPal: for payment the Customer can use the Paypal circuit according to the specifications of the same.

(ii) Credit Card: in case of purchase of goods with payment through credit card, the transaction will take place through the secure server Paypal or other secure server chosen by Leo Pizzo spa. Under no circumstances and in no phase of the payment Leo Pizzo spa will be able to know the information related to the Customer's credit card, sent via secure connection directly to the bank that handles the transaction. No archive of Leo Pizzo spa will retain such information and therefore in no way Leo Pizzo spa will be held responsible for any fraudulent or illegal use of credit cards by a third party upon payment.

(iii) Bank transfer: in case of purchase by bank transfer, we will see the bank details for payment. Any transfer fees and/or currency exchange fees charged by your bank will remain entirely under the responsibility of the Customer. The shipment will be made only at the actual receipt of the payment in the bank.

4. Delivery of products and related expenses

4.1 Purchased Products will be delivered to the address indicated by the Customer in the Order within 5 (five) business days from receipt of the Order Confirmation, if the destination is in Italy, or within ten (10) business days from receipt of the Order Confirmation, if the destination is in the EU territory, or within ten (10) business days of receipt of the Order Confirmation for all other destinations, at a cost stated specifically in the Website before the Order. Leo Pizzo spa reserves the right to accept or decline requests for deliveries outside the Italian or European borders. In any case, for deliveries outside the Italian borders, the shipping costs and delivery time may vary. Our couriers deliver from Monday to Friday, excluding public holidays (Easter, company's summer break in August and winter from Christmas to Epiphany). The cost of standard shipping is EUR 0,00. The delivery is free for all the orders of a total amount equal to or greater than EUR 200.00.

4.2 In relation to the deliveries required in non-EU countries, the total price stated in the Order and summarized in the Order Confirmation will include only indirect taxes (if applicable) and shipping costs, therefore, any charges and/or import customs duties will be charged to the Customer. The amount of those duties and/or other taxes may vary from country to country according to the Products and/or the value of the same. The Customer will be the only responsible for the payment of duties and/or taxes and hereby agrees to pay them, when due, in addition to the price stated in the Order and confirmed in the Order Confirmation, in accordance with the provisions the law of the country where the Products are delivered. The Customer is therefore kindly requested to contact the customs authorities in his country to check import cost and any possible limits. The Customer acknowledges and agrees that the lack of knowledge of the costs, charges, duties, taxes and/or levies as referred in Article 4.2, when sending an Order to Leo Pizzo spa, can not constitute cause for resolution of this contract and which shall not in any way charge these expenses to Leo Pizzo spa.

4.3 The delivery time indicated by Leo Pizzo spa must be considered as purely indicative and not binding for Leo Pizzo spa, therefore a delay or any delivery made with different shipments do not legitimize the Customer to refuse the delivery and to request any reparation or compensation. Leo Pizzo spa will therefore not be responsible for any loss or damage suffered by the Customer due to delay in delivery of the Products, unless such delay is due to the negligence or fraud of Leo Pizzo spa. For orders placed by credit card, to normal shipping timings must be added one more business day due to standard administrative controls. For orders made by bank transfer, the shipping time will be considered from the confirmation of payment.

4.4 The risk of accidental loss or deterioration of the Products will be transferred to Customer when he or a third party, other than the courier, will materially possess the products. However, the risk will transfer to the Customer after the delivery of the Products to the courier, if this has been chosen by the Customer; the courier will still be subject to the rights of the Customer against him. For transfer of risk purposes, the refusal or delay of acceptance of Products by the Customer.

4.5 When the Products are delivered, the Customer is required to check: • that the number of boxes is the same as indicated in the transportation document. • that the packaging is intact, not damaged or wet or otherwise altered, including the closing materials (adhesive tape or metal).

Any damage to the packaging and/or product or the mismatch in the number of packages or indications, must be immediately detected by putting a specific indication on the delivery document of the product to be given back to the courier. Any problem concerning the physical integrity, correspondence or completeness of received products must be reported within 7 (seven) days from the delivery, by sending an e-mail to e-commerce@leopizzo.com. It is in any case subject to the application of the provisions in favor of the Customer on legal guarantee of conformity, described in Article 6, and the right of return, described in Article 5, where the requirements are abided by.

5. Right of return – Statement

5.1 In accordance with Article. 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer can return from the Terms and therefore the purchase contract for any reason, without giving justifications and without penalty, within 14 (fourteen) business days when (i) the Product has been delivered or (ii) in case of purchase of more Products delivered separately with a single order, the last Product has been delivered.

5.2 To exercise the right of return referred to in Article 5.1, the Customer must send a notice to Leo Pizzo spa within the period specified, at the following email address: e-commerce@leopizzo.com, or use the form provided on the Website.

5.3 In case of return, the customer must send back at his expense the Products to Leo Pizzo spa within 14 (fourteen) days from the return itself, to the following address: 14/BA, Circonvallazione ovest Co.in.or, Valenza 15048 (AL), Italy. That period will be respected if the Customer will execute the return before the expiry of fourteen (14) days, regardless of the date on which the Products will actually be later returned to Leo Pizzo spa. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), preserved and possibly used for the time necessary to establish and verify its nature, characteristics and size, in normal care, without any signs of wear or dirt, in compliance with the following conditions: • right of return may be applied to the Product purchased in its entirety; in fact is not possible to exercise return only partially of the purchased Product (eg: accessories, decorative objects, etc...); • return is possible if the Product is returned intact and in the original packaging, complete of all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc...); • shipping charges (and possible customs fees, if any) for the Product return will be exclusively charged to the Customer. • the shipment of returned Products, up to the certificate of receipt in the warehouse indicated by Leo Pizzo spa, is under the full responsibility of the Customer; • in case the goods are damaged during transport, Leo Pizzo spa will inform the Customer, to enable him to file a timely complaint against the courier chosen by him and to obtain the related refund; the Product will then be made available to the Customer, while cancelling the return request; • Leo Pizzo spa will not be responsible in any way for damage, theft, loss occurring during or in any case depending on the return shipping.

5.4 In case of legitimate and proper exercise of the right of return, Leo Pizzo spa will refund the Customer the full amount already paid, including delivery costs if incurred by the Customer to receive the Products; any additional shipping costs are not included in accordance to Article. 56, paragraph 2, of Legislative Decree no. 21/2014 (eg.: if the Customer has chosen a different type of delivery than the least expensive one made available by the Website), within and no later than 14 (fourteen) days of receipt, by Leo Pizzo spa, of the communication by the Customer about the exercise of the right of return, by transfer of the amount charged, using the same way of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case the Customer does not incur any fees as a result of the refund. Leo Pizzo spa could suspend refund until the receipt of the Product returned or until when the Customer demonstrates he has correctly returned the Product, if previous.

5.5 The Customer is responsible for any decreased value of the Products resulting from a different handling than what is necessary to establish the nature, characteristics and functioning of the Products. Therefore, if the returned Products are damaged (eg with signs of wear, abrasion, scratch, deformations, etc.), not complete with all parts and accessories (including labels and tags intact and attached to the Product) not accompanied by the attached instructions/notes/manuals, original packaging and certificate of guarantee, if any, the Customer will respond of the decrease of the value of the product, and will be entitled to a refund of an amount equal to the residual value of the Product. Therefore, the Customer is asked not to handle the Products beyond what is strictly necessary to establish nature, characteristics and functioning of the same and to upholster the original wrappings on the Products with additional protective packaging to preserve the integrity and to protect it during transport even from writing or labels. Leo Pizzo spa will verify the condition in which the products will eventually be returned as a result of exercising the right to return and to communicate via e-mail to the Customer the decrease in the value of the Products resulting from a different handling than what is necessary to establish nature, characteristics and functioning of the Products, and to provide for refund as referred to in Article 5.4 considering that reduction of value.

6. Legal Warranty Compliance

6.1 All Products sold by Leo Pizzo spa on the Website are covered by a guarantee of 24 (twenty four) months from the date of delivery to the Customer for any lack of conformity, in accordance with Title III of Legislative Decree 206/2005. To avail the warranty, the Customer will keep the invoice or the receipt of payment, together with the transportation document.

6.2 The warranty for lack of conformity will apply as long as the Product has been used correctly, in respect of its intended use and what provided in the operating and cleaning instructions in and/or with the Product.

6.3 At risk of forfeiture of this warranty, the Customer has the responsibility to report any defects and non-compliance no later than 2 (two) months from the discovery, sending to Leo Pizzo spa, via e-mail at the address e-commerce@leopizzo.com, the appropriate form properly filled contact form or via contact form, with an indication of the defect and/or non-compliances identified plus the relevant documentation indicated in the same return form (at least n. 1 (one) Product photograph, a copy of the Order Confirmation transmitted by Leo Pizzo spa and/or fiscal receipt).

6.4 Leo Pizzo spa will evaluate the defects and non-compliances reported by the Customer. After performing the checks to verify the real non-conformity of the Product, Leo Pizzo spa will take his decision about the authorization or not to return Products. The Customer will receive a response from Leo Pizzo spa via e-mail at the address provided by him during the registration process at the Website or in the Order transmission phase, containing the "Return Code" and indications to proceed with the defective and/or non-compliant product reshipment. Authorization to return the Products will not in any case constitute recognition of defects or non-compliance, the existence of which must be verified after return. Products of which Leo Pizzo spa may authorize the return must be delivered by the Customer at his own expense, along with a copy of the approval notice to the return bearing the "Return Code", within thirty (30) days from the complaint of non-compliance, to the following address: 14/BA, Circonvallazione ovest Co.in.or, Valenza 15048 (AL), Italy.

6.5 In case of verified non-compliance of the Product, Leo Pizzo spa will refund the Customer of the shipping costs incurred for the return of the non-compliant Product, and with no cost charged to the Customer, to repair the Product or replace it with a new one, at Leo Pizzo spa’s discretion; in the latter case, the non-compliant and replaced Product will remain Leo Pizzo spa’s property. In case that, for whatever reason, Leo Pizzo spa is unable to give back to the Customer a product with warranty (repaired or replaced), or if the repair or replacement were, also because of the value of the product, overly burdensome, Leo Pizzo spa can proceed with the appropriate reduction of the price paid, that is to refund the entire amount paid with resolution of the contract. Repayment will be made, where possible, by the same way of payment used by the Customer when purchasing the Product.

7. Complaints and requests for information

Any complaint or information request can be directed to Leo Pizzo spa at the following addresses: 14/BA, Circonvallazione Ovest Co.in.or, Valenza 15048 (AL), Italy. Phone: +39 0131 955102. E-mail: e-commerce@leopizzo.com. The phone call costs may vary depending on user's telephone operator.

Privacy

8.1 Personal data collected with your Order will be treated by Leo Pizzo spa only to meet the expressed requests of the Customer, in accordance with Decree no. EU 2016/679 and the Privacy Policy on the Website. Any further treatments will be made only with the express consent of the Customer.

8.2 The Customer declares and warrants that the information provided to Leo Pizzo spa with his Order are true and correct.

8.3 Please refer to the above informative and Privacy and Cookie Policy Website’s section Privacy e Cookie Policy for any additional information on the processing of the Customer personal data.

9. Force majeure

Leo Pizzo spa will not be responsible in case of total or partial non-performance of the obligations at his charge provided in this contract if such non-fulfilment is caused by unforeseeable events and/or natural events beyond his reasonable control, including, for illustrative, yet incomplete examples, catastrophic natural events, acts of terrorism, wars, popular riots, lack of electricity, general strike of public and/or private workers, strike and/or restrictions about courier and air links driveability.

10. Language

These Conditions are written in Italian, English. In the event of any discrepancy between the texts in different languages or interpretation doubts, the Italian text will prevail.

11. Applicable Law, Alternative Dispute Resolution and Jurisdiction

11.1 The sale contract under these Terms and its implementation is governed by Italian Law, with the non-application of the internal rules of conflict and the United Nations Convention for the International Sale of Goods.

11.2 Any dispute related to the sale contract under these Terms and the implementation will be under the jurisdiction of Alessandria’s court.

11.3 In addition, without prejudice to the Customer’s rights to address the ordinary courts, the Customer can promote or joining an alternative dispute resolution procedure related to consume relationships (so-called ADR) by recourse to the procedures set in Part V, Title II bis of the Consumer Code, in application of Legislative Decree no. 6 August 2015 n. 130 in implementation of EU Directive 11/2013. At this regard, with effect from 9 January 2016, the Customer can also avail itself, for implementation of the EU Reg. No. 524/2013, of the faculty to report the amicable resolution of disputes to the Online Dispute Resolution (ODR) for the online resolution of disputes between traders and consumers, accessing the European Platform of Online Dispute Resolution (ODR platform) available at http://ec.europa.eu/consumers/odr/ following address. Through the ODR platform the Customer can consult the list of ADR entities, find the link to the website of each of them as well as make a complaint to start an on-line dispute resolution procedure related to the concluded on-line contract. In any case, whatever the outcome of the dispute settlement procedure, the Customer has always the rights to resort to the ordinary jurisdiction.

GENERAL CONDITIONS OF USE

1. OBJECT

This Agreement contains the general terms and conditions (hereinafter, the “Terms of Use”) related to the use of www.leopizzo.com website, the official online store of Leo Pizzo spa (hereinafter, the “Website”) and the services made available through it. The Website is managed and maintained by Leo Pizzo spa based in 14/BA, Circonvallazione Ovest Co.in.or. 15048 Valenza (AL), VAT 01579040062, Chamber of Commerce AL-170 743.

The access to and use of the Website are regulated by these Terms of Use, of which the user, who claims to be an adult, expresses knowledge and acceptance by simply browsing. If, instead, the user is not of age and / or does not agree, in whole or in part, with them he must immediately complete the navigation and use. Similarly, the purchase of products, as defined in the General Conditions of Sale, are regulated and require reading and acceptance of the same.

For assistance and/or information about orders, shipments, refunds and returning products purchased on the website, tips and other general information about the services provided by the website, you can always contact us by e-mail at ecommerce@leopizzo.com. For further legal information, please consult the Privacy and Cookie Policy, the Customer Care section and the General Conditions of Sale.

Leo Pizzo spa may modify or simply update, in whole or in part, these General Terms of Use. Changes and updates will be notified to users in the website Homepage as soon as adopted and will be binding once posted on the website in this section.

2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Leo Pizzo spa recommends that access to and use of the Website, including the visualization of web pages, communications with Leo Pizzo spa, download of information about Products and purchases on the Website, constitute activities conducted by users aimed exclusively for personal purposes, unrelated to any commercial, business and professional activity. It is expressly forbidden to use any part or section of the Website and the materials on this Website for activities directly or indirectly commercial or advertising of any kind. Users who commit fraudulent or illegal acts will be prosecuted according to law.

Users are the only persons responsible for the use of the same and its contents. Leo Pizzo spa infact can not in any way be considered responsible for any use of the Website and its contents not compliant with the laws in force by each one of its users, except for Leo Pizzo spa's responsibility for fraud and serious negligence. In particular, users will be the only persons responsible of the communication of information and false or incomplete data, as well as improper use of the same. Moreover, users will always be responsible for the processing of third parties' personal data and for obtaining their consent to treatment when required by law.

Despite Leo Pizzo spa’s commitment to take all the necessary actions to ensure that the Website and its contents are free of viruses and defects, Leo Pizzo spa can not guarantee that users' computer and its hardware and software components will not be damaged, corrupted , lost or suffer other consequences as a result of access to or use of the Website and any of its content. Leo Pizzo spa refuses any responsibility for any damages resulting from inaccessibility to Website services or from possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletion of contents, network problems, providers or telephone links and/or data transmission, unauthorized accesses, alteration of data, failure and/or malfunction of user's electronic equipment. It is users' responsibility to use an anti-virus software to check beforehand any software or other material that the same can download from the Website, and check the compatibility of such software or materials with their own equipment.

Users are responsible for the safekeeping and proper use of personal information, including credentials that allow access to confidential services, as well as for any damages or injury which might arise against Leo Pizzo spa or third parties as a result of incorrect use, loss or removal of such information.

3. PRIVACY AND COOKIE POLICY

It is recommended to read the Privacy and Cookie Policy in order to understand how the Website collects and uses the personal data of users and for what purposes. Privacy and Cookie Policy also applies in the event that users access to the Website, use the related services, but do not buy any product.

4. INTELLECTUAL PROPERTY RIGHTS

The user acknowledges that all contents, in any format, published on the Website, including web pages, graphics, colors, schemes, tools, fonts, Website's design, diagrams, layouts, methods, processes, functions and software which are part of the Website are protected by copyright and by any other intellectual property right, Leo Pizzo spa's property, that are included there with the permission of their owners. Reproduction, in whole or in part, in any form, of the Website and its contents without the express consent in writing of Leo Pizzo spa or the respective owners. Leo Pizzo spa have the right to authorize or prohibit direct or indirect, temporary or permanent, in any manner or form, in whole or in part, of the Website and its contents.
With regard to the use of the Website, users are only allowed to: (i)  display the Website and its contents; (ii)  do all other acts of temporary reproduction, without any economic significance, which are considered transient or incidental, integral and essential part of the same display of the Website and its contents; (iii)  all other browsing operations on the Website that are only carried out for a legitimate use of the same and its contents.

5. LINKS TO OTHER WEBSITES

The Website may contain hyperlinks ("links") to websites operated by third parties. Leo Pizzo spa does not control and is not responsible or imputable for the accuracy, security or reliability of any third party Website or for contents, advertising, products or other materials on or available from such Websites. In addition, Leo Pizzo spa will not be considered responsible for the rules adopted by them with regard to users' privacy and the processing of their personal data during navigation operations. Users will therefore need to consult the conditions of use and rules on privacy implemented by third parties when visiting the third-party websites through links provided on the Website.

The Website provides links to other websites exclusively to help its users in research and browsing and to allow links to other websites on Internet. The presence of any link on the Website does not constitute or imply any recommendation or sponsorship made by Leo Pizzo spa of such websites.

6. INFORMATION, REPORTS AND COMPLAINTS

For any information, request, notice or complaint regarding the Website, please contact us at: –  Written communications: Leo Pizzo spa, Circonvallazione Ovest Co.in.or. 14/BA 15048 Valenza (AL), Italy –  Phone: +39 0131 955102 –  Mail: e-commerce@leopizzo.com

7. APPLICABLE LAW AND JURISDICTION

These General Terms of Use are regulated by Italian law. If a court of competent jurisdiction finds that any provision of these General Terms of Use is, in whole or in part, invalid or unenforceable, the users agree that the other provisions of these General Terms of Use will remain in full force and effect, and that the same provision will remain applicable to the extent permitted by law.
The exclusive jurisdiction for disputes concerning the interpretation and application of these General Conditions of Use with parties other than "consumer", as defined by Legislative Decree n. 206/2005 ("Consumer Code"), is the Civil Court in Alessandria.

PAYMENT METHODS

You can make payments of your purchases on the site www.leopizzo.com by:

- bank transfer;
- credit card;
- PayPal.

Payment by credit card If you choose to pay by credit card, the transaction will be made through the secure server PayPal or other secure server chosen by Leo Pizzo spa. Under no circumstances and in no payment phase Leo Pizzo spa will be able to know the information related to your credit card, sent via secure connection directly to the website of the bank that manages the transaction. No archive by Leo Pizzo spa will retain such information, therefore in no way Leo Pizzo spa will be held responsible for any fraudulent or illegal use of credit cards by a third party upon payment.

Payment via PayPal If you select this payment method, you will be redirected to the right page, where you can enter your credentials and make your payment.

Payment by bank transfer In case of purchase by bank transfer, you will see the finalization of the order process the bank details for payment. Any transfer fees and / or currency exchange fees charged by your bank will remain entirely at your expense. We remind you that in this case, the shipment will be made only when the payment in the bank is actually receipt.

SHIPPING

The products you purchased in www.leopizzo.com website will be delivered by courier to the address indicated in the order form, by:

- 5 (five) business days from receipt of the order confirmation, if the destination is in Italy;
- 10 (ten) business days from receipt of the order confirmation, if the destination is in the EU;
- 10 (ten) business days from receipt of the order confirmation for all other destinations.

Delivery time might be delayed in case of National Holidays and company closures (summer holidays in August and winter holidays from Christmas to Epiphany); couriers deliver from Monday to Friday, excluding Italian public holidays. Leo Pizzo spa will not be responsible for any delay in delivery not caused by Leo Pizzo spa.

The delivery is free for all the orders with a total amount equal or bigger than € 200.

For orders placed by credit card, it is necessary to add one business day to the normal shipping time because of ordinary management office control. For orders made by bank transfer, the shipping time will be considered starting from the payment confirmation.

RETURNS AND REFUNDS

Returns

You have the right to return the purchased product, without giving any reasons and without incurring a penalty, within fourteen working days from: (i) the delivery of the product or (ii) in the case of multiple orders, from the day of delivery of the last product.

To exercise the right of return you must send a notice to that effect, within the period specified, to the following email address: e-commerce@leopizzo.com, or use the form provided on the website.

You must send the products back to us within fourteen days to the following address: LEO PIZZO SPA - Lotto 14/BA, Circonvallazione Ovest Co.In.Or. 15048 VALENZA (AL) Italy. That deadline will be respected if you will return the Product before the expiry of fourteen (14) day period, regardless of the date on which it will actually be later returned to Leo Pizzo spa.

The Products must be returned intact and in perfect condition, with all labels and tags still attached, and sent in the original packaging; the Product must not have been used, or damaged. If so, you are responsible for the decrease in the value of the products resulting from a different handling than what is necessary to establish the nature and the characteristics of the Products themselves. Therefore, if the returned Products are damaged (for example with signs of wear, abrasion, scratch, deformation, etc.), not complete with all parts and accessories (including labels and tags intact and attached to the product), not accompanied by the instructions / notes / manuals, with original packaging and packaging materials and certificate of guarantee, if any, you will be responsible for the decrease of the asset value of the product, and will be entitled to a refund of the amount equal to the residual value of the Product.

The shipping costs for returning the Products are at your expense and all returns are your responsibility until the package reaches our warehouse. Always make sure to have a number of shipment and keep a copy of the shipping proof.

Refund

You will be refunded, the price of the product, via the same payment method you used when making the purchase, as quickly as possible and in any event within 14 days from the date on which the package is returned to our warehouse. Leo Pizzo spa will suspend the refund until they receive the returned product, or until such time as evidence of a properly returned Product, whichever is previous.

If you have received a wrong or damaged product, please indicate this reason as motive for return during the return request online, to be made in the same manner described in the previous paragraphs.

Please refer, in any case, as provided in the specific paragraphs of the General Selling Conditions you approved when purchasing the products. For any further questions and / or clarification, please contact us at the following addresses:
- Tel: + 39 0131-955102 - Mail: e-commerce@leopizzo.com

The protection of your personal data and the respect of your privacy are a concern for Leo Pizzo Spa (“Leo Pizzo”).

 

This is how we do it:

 

Our duty and your privacy:

This privacy policy concerns you if you are already a customer, if you are registered on our website, if you subscribed to our newsletter or if you are visiting our website.

 

INDEX:

- About us

- Our responsibility

- Your commitment

- When and how we collect your personal data

- The kind of data we collect

- Why we collect your data

- Use of the website and management of services

- Customer care

- Marketing

- Profiling

- What we mean by legal basis

- How we process your data

- Your choices and your rights

- Where is your data stored?

- How long will we keep your data stored?

- Third parties, which may process your data

 

About us:

Leo Pizzo Spa, with head office in Circonvallazione Ovest Co.In.Or.Lotto14/BA Valenza (AL), VAT number IT01579040062, is the controller of the treatment of your personal data resulting from the registration on the website, the sale of products and promotional and marketing activities.

 

Our responsibility:

If you are already a customer, if you are registered, if you are only visiting the website www.leopizzo.com or if you subscribed to our newsletter, please note that your data will be legitimately processed according to our decisions concerning the purposes and ways of treating your personal data.

 

Your commitment:

We only ask you to read this Privacy Policy carefully, in order to be fully informed about the way we process your personal data.

 

When and how we collect your personal data:

We start collecting your personal data whenever you interact with www.leopizzo.com.

 

The collection of your personal data occurs either through your specific communication or automatically when using our website.

 

This is how data is collected:

 

 

 

 

The kind of data we collect:

 

Contact information

Your name and surname, shipping and billing address, phone number, e-mail address.

Identification data

Your IP address, login data, browser type and version, time zone, plug-ins, geolocation, operating system and relevant versions, etc.…

Data concerning the use of www.leopizzo.com

Your browsing activities within the website www.leopizzo.com (clickstream analysis), the products and services you display, page loading and response times, download errors, browsing duration, behaviour and other actions, etc....

And what about sensitive data?

We do not collect any kind of sensitive data that might concern you (i.e. data revealing racial or ethnic origin, political opinion, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, data concerning health or sexual habits or orientation).

 

Why do we collect your data?

We always process your data only for specific purposes and where there is a particular legal basis allowing us to do so. This is why we treat your personal data:

 

Use of the website and management of services:

Personal data is processed in order to allow the registration on the website, the access and the execution of the services reserved to registered users and any forwarding of purchase orders of the products available on the website with the consequent conclusion of the relevant purchase agreement, including any accounting and administrative procedure. In this case, the agreement and the legitimate interests are the legal basis.

 

Customer care

We will notify any change in our services, phone number or e-mail, including bug fixes. In this case, the legal basis is the agreement.

 

Marketing

The personal data is processed in order to send advertising materials and newsletters and to perform commercial information activities, either via telephone, SMS, e-mail or usual methods (e.g. forwarding of paper catalogues per post), concerning Leo Pizzo’s promotional and commercial initiatives with the purpose of conducting market and customer satisfaction surveys. In this case, the legal basis is your consent.

 

Profiling

We will perform some analyses on aggregate data with the sole purpose of finding offers that reflect your interests as closely as possible. We will not perform any profiling activity concerning your specific habits. In this case, legitimate interests are the legal basis.

 

In any event, there is noautomated decision-making process concerning you.

 

What we mean by legal basis:

 

Consent

It is the authorization to process your personal data for a specific purpose.

 

You can change your mind whenever you want!

You can withdraw your consent at any time per e-mail at the following address: ecommerce@leopizzo.com or by clicking on the opt-out button.

If you decide to withdraw your consent and there is no other ground allowing us to process your personal data we will stop the treatment. In the event that another legal basis allows us to process your personal data, instead, we will continue the treatment, while always respecting your rights.

 

The agreement

The processing of your personal data is necessary for pre-purchase information and for the execution of the relevant agreement.

 

Legitimate interests

The processing of your personal data is possible as per our legitimate interests or those of third parties, provided that they do not override your own rights and freedoms. Legitimate interests may concern:

§ The collection of information deriving from your behaviour on our website and/or applications

§ Issue, develop and improve our services

§ Allow us to improve, personalize or modify our services and offers

§ Verify the efficiency of our marketing campaigns

§ Improve the protection of your personal data.

 

How we process your data:

The treatment of your personal data occurs mostly in an electronic way, except for the shipment of the products that can take place through manual tools as well.

 

Your choices and your rights:

 

Your choices

 

You can decide not to share your personal data with us

In this case, you can continue to browse on our website but, without your personal data, we will not be able to provide any type of service.

 

You can disable cookies by changing your browser settings

You may block cookies by setting your browser not to store them. You may also delete cookies directly on your browser settings. If you disable cookies, you may still browse on our website but some of our services might not work properly. To find our more, view our cookie policy.

 

You can ask us not to use your personal data for marketing purposes

Before starting the data processing, we will inform you about our possible intention to use your data for marketing purposes and (if it is the case) about the involvement of third parties. You may withdraw your consent to receive promotional messages by clicking on the link that you will find in every communication or by sending an e-mail at the following address: e-commerce@leopizzo.com.

 

Your rights

You may always exercise your rights by sending an e-mail at the following address: e-commerce@leopizzo.com.

 

You have the right to have access to the information that concerns you

This implies the right to ask us further information with respect to:

• The categories of data we process
• The purposes of the processing
• The categories of possible recipients to whom your data might be disclosed
• The storage period of data or, if not defined, the criteria to determine such period
• The other rights concerning the use of your personal data.

We will provide you with said information within one month of your request, unless this compromises other subjects’ rights and freedoms (for instance another person’s privacy or the intellectual property rights) or in the event of legal obligations preventing us from doing so. We will inform you in case we are not able to meet your request for these reasons.

 

You have the right to have your data modified, if incorrect or not up-to-date

 

You have the right to have your personal data deleted (right to be forgotten)

You may ask us to delete your personal data in our possession at any time, in case the storage of your personal data is no longer necessary for the purposes of the processing.

 

You have the right to transfer your data to another controller (data portability)

We will provide you with a copy of your data in an interoperable format in case you want to transfer it to another controller.

In the event of your request and if technically feasible, we will transfer your data directly to the new controller. We will not transfer your data if its portability also implies the disclosure of other people’s personal data.

 

You have the right to object to the processing of your personal data performed by us

You may always apply to the Supervisory authority to submit your complaints. Before doing that, feel free to contact us! We will be glad to solve any problem related to the processing of your personal data.

 

You have the right to object to the use of your data through automated decision-making, including profiling

We might use your data to find information that is potentially relevant to you (for example, to send you personalized e-mails based on your preferences analysed by us). Otherwise, we will only use your data to provide you with our services.

 

We guarantee your rights even when we process your personal data on behalf of third parties

If we process your personal data on behalf of third parties, we ensure that we will transmit the requests concerning the exercise of your rights to them without undue delay.

 

What is the level of security we provide to process your data?

 

We ensure that the processing of your data is handled with maximum security: we have indeed adopted appropriate physical, information and organizational measures to guarantee the protection of your data.

 

However, please keep in mind that:

You share your personal data with us at your own risk. We do our best but, unfortunately, there is currently no 100% safe data transmission.
You should always keep your username and password in a safe place; you are the only one who knows them.
If you feel your rights have been violated, we invite you to contact us immediately at ecommerce@leopizzo.com.

 

Where is your data stored?

Your data is treated within the European Union and in the other data structures managed by third parties identified hereinafter.

From the moment you share your personal data with us, you also allow us to transfer, store and process it.

In the event that we need to transfer and/or store your data outside the EU, you will be adequately informed on the matter and even then, we will adopt every appropriate measure to guarantee its maximum protection.

 

How long will we keep your data stored?

We will stop the active treatment of your data within 12 months of your last use of the service or of the termination of your account, unless we have to store your data for a longer period for any legal obligation (e.g. purchase invoices). You can always ask us to interrupt the promotional activities addressed to you, for which we store your data for a maximum period of 24 months of your subscription to the service.

 

Third parties, which may process your data:

To perform our on-line activity, we need to engage the services of third parties to host applications communicate with customers, manage e-mails, etc. We ensure you that this cooperation takes place with the best operators on the market providing this kind of services. We share your data with them only when necessary to ensure the maximum functionality of our services and in compliance with the security measures and the good practice described in this privacy policy.

 

For further information, contact us at e-commerce@leopizzo.com.

 

Thank you!

Thank you for reading this privacy policy. We tried to make it simple, clear and transparent. However, we can always better ourselves: if you have any suggestions feel free to contact us at ecommerce@leopizzo.com.

This privacy policy might be subject to changes in the future: we will inform you of any alteration via e-mail, in order to have broader control on your data.

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